Returns instructions - Get in touch
Consumer rights - Return and exchange
On this part of the site you can locate detailed info and advice on our customer-friendly returns policy including return time frames and conditions.
Refund - acceptable item conditions
abc-genealogie.com offer and regularly provide a full refund service to all customers who are are not completely satisfied with their recent purchases, however you will only qualify for a full refund if you:
Return the unused items in perfect condition
Return the product with its original packaging and invoice
Post the items back to us with 30 days of delivery
If you manage to meet this criteria abc-genealogie.com are delighted to offer all customers a refund, however if we do not receive the goods in the condition stated above abc-genealogie.com will only give you a partial refund or in some cases no refund at all. If like more information on our returns policy in terms of what we offer get in touch with abc-genealogie.com today. ***Please note if your items are damaged upon arrival you need to let the abc-genealogie.com team know as soon as possible - they will then be able to offer a full refund or exchange service.***
Do abc-genealogie.com provide refunds?
To be eligible for a complete refund you need to meet the refund criteria expressed on this page. If you post the product back to us within 30 days of delivery in excellent condition along with its original packaging, abc-genealogie.com are happy to offer you a refund - from the date we receive your goods we will refund you the full amount within 14 days (subject to our terms and conditions). If for any reason the funds don't appear within your account within 14 working days you need to contact the customer services team immediately. ***Please note abc-genealogie.com does not recommend using couriers. To protect yourself as a consumer we strongly recommend asking for proof of postage - this can be used as evidence if the product gets lost in the post. Call abc-genealogie.com for more information.***
Our product exchange procedure
In addition to our refund policy, abc-genealogie.com also provides customers with convenient exchange policy if you happen to be dissatisfied with your purchases. If you would like to exchange a product from abc-genealogie.com you must:
Return the product within the allotted time
Make it obvious which the exchange product is and what you want to swap it for
Contact the team if the exchange product has a higher price tag than the original item
abc-genealogie.com will automatically refund you the difference if the original product is more expensive than the exchange product
When you send an item back for exchange it would be preferable if you could explain to us why you'd like to exchange the item e.g. wrong colour, wrong material etc. This small customer insight helps us to improve the service we provide to customers and provide a better service for you next time. To learn more about abc-genealogie.com's exchange policy contact the customer services team today.